Akkermy Refunds and Return Policy

At Akkermy, we value your satisfaction and strive to provide you with the best shopping experience possible. In the rare event that you receive a damaged or faulty item, or if you're unhappy with our product, we have a straightforward refund and return policy in place to ensure your concerns are addressed promptly and effectively.

Damaged or Faulty Items:

If you receive an item that is damaged or faulty, we are here to make it right. Simply contact us within 48 hours of receiving your order, and we will arrange for a replacement item at no additional cost to you. Your satisfaction is our top priority, and we want to ensure you have a seamless shopping experience with us.

You can report damaged Products by contacting the Akkermy Customer Care team at hello@akkermy.com. When reporting receipt of damaged Products, please describe and provide pictures of the damage. You should also confirm if you are requesting a refund or a replacement.

Orders reported as delivered by the carrier are not considered to be lost. You can report a lost shipment by contacting the Akkermy Customer Care team at hello@akkermy.com.

Unhappy with Your Purchase:

We understand that sometimes a product may not meet your expectations. If, for any reason, you are unhappy with your purchase after 30 days, please email us at hello@akkermy.com, and we will process a refund for your order, no questions asked. Your feedback is valuable to us as we continuously strive to improve our products and services.

Order Accuracy and International Customers:

To ensure a smooth shopping experience, please double-check all the information you provide before submitting your order. Accurate information is essential to prevent any issues with mail delivery or other mishaps. For our international customers, kindly provide a valid phone number to facilitate delivery and contact if needed.

Customer Support:

If you have any other concerns or inquiries, our dedicated Customer Service team is here to assist you. You can reach us via email at hello@akkermy.com or by submitting a ticket on our website at https://akkermy.com.

Return to Sender Packages:

Please note that Akkermy LLC will not be held liable for packages that are returned to sender due to incorrect addresses. It is essential to enter accurate shipping information during the ordering process. If a package is returned to our warehouse, we can assist in repacking, relabeling, and reshipping it; however, please be aware that this incurs an additional cost. If you suspect you have entered incorrect address details, contact us immediately to rectify the situation.

Cancellation Policy:

If you wish to cancel your order, you can do so within 24 hours of placing the order. Please email us within this timeframe and provide a reason for your cancellation. We regret that we cannot accept cancellations outside of this 24-hour window or due to standard shipping times, which are clearly stated in each product's description. All refunds for canceled orders will be processed within 24-48 hours, with the funds reflected in your bank account shortly thereafter.

If you have completed all the necessary steps and have not received your refund within the specified time frame, please don't hesitate to contact us by submitting a ticket on our website at https://akkermy.com.

Ineligible for Refund Policy:

• Items ordered from our Site(s) and subsequently redirected to a new location beyond our current shipping address on order are not eligible for refunds.
• Products ordered from our Site(s) with a shipping destination outside of the United States (including its territories) are not eligible for refunds. Customers are responsible for any supplementary costs associated with customs clearance and international duties or taxes.
• Shipping costs are not eligible for a refund.
• Wholesale transactions and orders are not eligible for a refund.

 

At Akkermy, we are committed to your satisfaction, and we appreciate your trust in us. Thank you for shopping with us, and please feel free to reach out if you have any questions or concerns. Your feedback helps us improve our services and products continually.